Effective Date: 5 August 2025
Website: https://hashtagsupply.co.uk
Business Name: D4S Bathrooms Ltd
Company Number: 14253694
Email: info@hashtagsupply.co.uk
Shipping Area: United Kingdom only
Carriers: Royal Mail and Evri
1. Delivery Areas
We currently deliver within the United Kingdom only. We do not offer international shipping at this time.
2. Delivery Methods
Orders are shipped using trusted UK couriers:
- Royal Mail
- Evri
The choice of courier will depend on the size and weight of your order.
3. Delivery Times
- Standard delivery is estimated at 3 to 5 working days from the date of dispatch.
- Orders are typically processed and dispatched within 1–2 working days (excluding weekends and public holidays).
- Delivery times may vary depending on your location and courier delays.
4. Delivery Charges
- Delivery charges are calculated at checkout based on the size, weight, and destination of your order.
- We do not offer free delivery or free returns unless explicitly stated on a promotion or product page.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if available from the selected courier).
6. Missed Deliveries
If no one is available to receive the delivery:
- The courier may attempt re-delivery or leave instructions to collect from a local depot.
- If the parcel is returned to us due to failed delivery attempts or incorrect address details, you may be charged for redelivery.
7. Click-and-Collect & Local Delivery
We do not currently offer click-and-collect or local delivery. All orders are shipped directly to the delivery address provided during checkout.
8. Delivery Issues or Delays
If your order hasn’t arrived within the estimated timeframe, please contact us at info@hashtagsupply.co.uk. We will investigate the delay with the courier and keep you updated.
9. Damaged or Missing Items
If your order arrives damaged or items are missing:
- Contact us within 48 hours of delivery.
- Please provide your order number, photos of the damaged packaging/items, and details of the issue.
We will resolve the issue with a replacement or refund as appropriate.
10. Contact Us
For questions or concerns regarding shipping, please contact:
D4S Bathrooms Ltd
40 Wenlock Road
Edgware, England, HA8 9JF
Email: info@hashtagsupply.co.uk