Effective Date: 5 August 2025
Website: https://hashtagsupply.co.uk
Business Name: D4S Bathrooms Ltd
Registered Company Number: 14253694
Registered Address: 40 Wenlock Road, Edgware, England, HA8 9JF
Contact Email: info@hashtagsupply.co.uk
1. Introduction
These Terms and Conditions apply to all purchases made on the Hashtag Supply website. By placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website or place an order.
2. Who We Are
Hashtag Supply is the trading name of D4S Bathrooms Ltd, a UK-registered company providing bathroom and plumbing products to customers across the UK.
3. Ordering from Us
- You must create an account to place an order.
- All orders are subject to acceptance and availability.
- Once your order is placed, you will receive an order confirmation email. This is not an acceptance of your order.
- The contract is formed when we dispatch the goods.
4. Product Information
- We take care to ensure product details and prices are accurate. However, errors may occur. If we discover an error in your order, we will inform you and give you the option to reconfirm or cancel.
- All product images are for illustrative purposes only.
5. Pricing and Payment
- Prices are listed in GBP and include applicable taxes (excluding VAT as we are not currently VAT-registered).
- Delivery charges are displayed during checkout.
- We accept credit and debit cards via secure payment gateways.
- Payment must be made in full before we dispatch your order.
6. Delivery
- We deliver to UK addresses only via Royal Mail and Evri.
- Estimated delivery time is 3 to 5 working days after dispatch.
- We are not responsible for delays caused by couriers or events outside our control.
7. Returns and Refunds
- You may return most items within 14 days of delivery.
- Returns are at your cost unless the product is faulty or incorrect.
- Non-returnable items will be clearly marked on the product page.
- Refunds are processed within 5–7 working days of receiving the returned item, using your original payment method.
Please see our full Returns Policy for more information.
8. Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, contact us within 48 hours of delivery at info@hashtagsupply.co.uk. We will arrange a replacement or refund in accordance with your legal rights.
9. Warranties
We provide manufacturer warranties only, as stated on the individual product pages. If you experience a fault within the warranty period, contact us for assistance with the warranty claim.
10. Your Right to Cancel (Consumer Contracts Regulations)
- You have the right to cancel your order within 14 days of delivery, for any reason.
- To cancel, contact us in writing or by email.
- You must return the item(s) in their original condition and packaging at your own cost (unless faulty).
11. Limitation of Liability
We are not liable for:
- Indirect or consequential loss.
- Loss of data, income, or business.
- Any losses that could not be reasonably foreseen.
Our total liability to you under any contract is limited to the total value of your order.
12. User Accounts
- You must keep your login details confidential.
- You are responsible for any activity under your account.
- We reserve the right to suspend or terminate accounts at our discretion.
13. Force Majeure
We are not responsible for failure or delay in delivering goods due to events beyond our control, including natural disasters, strikes, or disruptions in shipping.
14. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
15. Contact
If you have questions or concerns, please contact:
D4S Bathrooms Ltd
40 Wenlock Road
Edgware, England, HA8 9JF
Email: info@hashtagsupply.co.uk